Return/Refund Policy

No Returns or Exchanges

Shipping is expensive and our products are made to order.
You can always contact us for any return question at sales@chiassonsmoke.com, we are easy to work with and will make it right.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and get it fixed.

Exceptions / non-returnable items

Certain types of items cannot be returned, custom products such as special orders or personalized items. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at sales@chiassonsmoke.com

Feedback

We are always looking to improve and create what you want and like, please send any ideas to sales@chiassonsmoke.com